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December's FAQs |
See also: November 2002 FAQs October 2002 FAQs September 2002 FAQs August 2002 FAQs July 2002 FAQs June 2002 FAQs May 2002 FAQs April 2002 FAQs March 2002 FAQs February 2002 FAQs January 2002 FAQs December 2001 FAQs |
Below you'll find
the most commonly-asked questions about Clients &
Profits for December 2002. These questions are compiled
from telephone calls and e-mails sent to the Clients
& Profits Helpdesk.
Q. How do we get an old purchase order off of our open PO reports? A. You need to close the old purchase order. Closing an purchase order sets its balance to zero, leaving its net and gross amounts unchanged. And Orders with zero balances don't appear on open PO reports. To close a purchase order, find the purchase order in the Purchase Order window (Production > Purchase Orders), then click the Closed checkbox.  Q. Is it possible to unpost, edit and re-post an A/P invoice? A. Accounts payable invoices can be unposted once they've been posted. The unposting procedure is simple, but only available under certain conditions: The invoice must not be paid; the invoice must be part of the current fiscal year; and the invoice's accounting period must not be locked. First, find the invoice you wish to unpost in the Accounts Payable window (Accounting > Accounts Payable). Choose File > Post. Click on the "Unpost AP#...." option. Click Unpost. Once the invoice is unposted, make the desired changes, and then re-post the invoice (File > Post). Q. In Clients & Profits, how can I find a client invoice that was created on a specific date? A. To find an accounts receivable invoice, choose Accounting > Billing/Accounts Receivable. Click Find More, then select under "Find By" Client Number. Enter the client's code, and click Find. All invoices for that particular client will be listed, and you can then click on Date to rearrange the date order to more easily find the invoice you're looking for. Q. How can we view the client's payment history for an accounts receivable invoice? A. An invoice's client payments can be reviewed by first finding an invoice in the Billing/Accounts Receivable window (Accounting > Billing/Accounts Receivable) then clicking the Payments button. The Client Payments window lists each payment made by the client to this invoice (if there are several), showing the payment date, the client's check number, any discounts, and the payment amount. Q. In the General Ledger's Chart of Accounts, what's the purpose of the Suspense account? A. The suspense account (999998) is updated when the program isn't able to find the account entered on the transaction. It's an important account because it acts as a safety net when the wrong account, or no account, is entered. When entries are found in the suspense account, they are reversed out of suspense and into the correct account. Therefore, it is a good idea to regularly check the suspense account for possible misplaced entries.
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