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SUMMARY:
How to troubleshoot common
Clients & Profits installation
problems.
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Some of
the common Clients & Profits installation problems
are described and explained below:
Problem: "Our serial number isn't working."
The serial number is case-sensitive, as well as space-sensitive (that
is, it needs spaces between each part of the number). The serial number
reads like this: C8RS 10M 999999 9999. The first part indicates the
version of the C&P Player. The second part ("10M") indicates the
number of concurrent users this serial number supports. The third
part (""999999 9999") is just an identification number.
Problem: "We're adding additional users. Do we need to
reserialize each C&P Player?"
Yes. Each copy of the C&P Player must have the new
serial number. That's because the serial number
determines how many people can share the Clients &
Profits database at the same time.
Problem: The error message "too many workstations in
use" appears when starting the C&P Player.
Two people are probably opening the same C&P Player
from the file server which doesn't work. Make sure a
separate copy of the Clients & Profits Player is
installed on each computer that will use the program.
